Dear Friend and Colleague,
Welcome to this edition of Water Cooler Wisdom, the
newsletter designed to help you do it right at work.
This issue contains lots of useful information in the interview, articles,
and suggestions. As you read on, be sure to ask yourself how you
can improve your performance and your organization as a whole. Think about
ways to positively affect the lives of your co-workers, customers, family
I am glad you are a recipient of the Water Cooler Wisdom
newsletter. If you like it enough, be sure to pass it along to a friend so
they can appreciate it too. (see the link in the right-hand column.)
President, ClientKeep Inc.
It Or Not, YOU ARE IN SALES!
...by Scott Delman
going to get straight to the point. You are in sales. You may not
realize it, but like it or not, you and I, and every employee in every
organization is in sales.
you agree and choose to read this article, you will easily
appreciate its point of view. For those readers about to have an epiphany,
congratulations! However, if the thought of you or your organization
being involved in sales bothers you, then you are in denial and this
article is for you. Like it or not, you sell.
stated, selling means conveying. It is the transference of tangibles
(products), services, influence and concepts. Who among us is exempt
from conveying one of the above in our daily professional (and personal)
activities? Obviously, no one...
here to read this useful article... »
Head Prevails - Roland Palmer Keeps It ALL Together ... the interview
is a busy manager in a hectic workplace with looming deadlines, projects
that change by the minute, scads of customer contacts, staff who rely on
him for immediate logistic and creative decisions, and a day full of
frenetic moments and unplanned twists. Yet he orchestrates it all, keeps
it coordinated and moving along, like a maestro in perfect charge of his
symphony of greats.
talking about Roland Palmer, operations manager for Vermont Design
Works, a full service graphic and web design marketing company – where
things move (and change) at the speed of…commerce. They deal with
dozens of projects with scores of variables each day. Everyone is busy
doing seemingly separate work yet our hero, Roland, gracefully pulls it
all together. Voila, one project is done and two more are started.
on to learn how Roland - cool, calm, and collected - keeps the
information flowing, the people working, the clients delighted, and the
creative juices surging!
here to read about Roland's thoughtful leadership style... »
issue, I suggested that the managers of this world spend more time
working alongside their producers. In other words, walk a mile in your
staffs’ shoes and see what it is like (and feels like)
to be doing their job. Both their appreciation and your knowledge gains
will be worth the effort.
For this issue, I suggest that you ask the
opinion of others. Then listen – actively. Stop by any staff member and ask
how the workflow can be improved. Ask another if they think that your
operation is running at capacity. Ask yet another how they might contain
expenses if they were making the decisions. Ask still another what they
think your customer’s would want to see you do differently. Be sure to listen, acknowledge, and appreciate their
input. (Keep any contrary opinion or position to yourself at this point.
You can put as much weight to their suggestion as you wish, later.) You
will be pleasantly surprised by their reaction to you. If they are not
especially responsive the first round or two, don’t worry, they will
be. Both the teambuilding benefits and the information you glean will be invaluable.
This process is the beginning of what I call
developing the “brain trust” of your organization. Involved
employees will add to your strength and competitive position. To learn
more about how I do this with clients, click the link below.
more about "Delman's
Unleashing The Possible" »
Reward Your Staff
to Mark Blucher, the
executive director of the Rutland Regional Planning Commission in
Vermont, for the
American Cancer Society sells daffodils every March. They are a
breath of Spring during what can often be a damp, cold month. We make
it a point to purchase at least one bunch for each staff member.
Not only does it bring some color to the office but it supports a worthy
What is your reward or recognition program you would like to
share with our readers? Let us know by clicking on the link BELOW!
us your best ideas on how you Reward Your Staff »
Cooler Wisdom, the guidebook
Cooler Wisdom is a simple pocket guide — a pocket guide to more
success at work — that every worker can easily read, understand, and
describes the 50 most important business and organizational concepts for
every organization doing business today. None of the concepts is in any
way new or controversial; it’s all just good, straightforward business
sense. And that’s this book’s strength: Water Cooler Wisdom gives
every worker the nuts-and-bolts information they need to know and
remember. And it motivates them to use it, every day.
concepts in Water Cooler Wisdom are divided among seven categories (a
handy arrangement for training sessions): Knowing Your Organization,
Developing Sales, Customer Service That Works, Communicating
Effectively, Becoming More Productive, Attitudes That Work, and
Measuring And Analyzing Your Performance.
concept is covered entirely in one page. The page includes: •A clear
definition of the concept — in real, everyday language. • Simple,
step-by-step “What To Do” instructions. • A “Why To Do It”
explanation of the reasons and motivations behind the concept. • And a
brief “Reminder” that sums up the big idea. As a reinforcement,
every concept is accompanied by a memorable proverb or saying — which
gives your workers another way to understand the concept, and strengthen
their connection to it.
at the end of each section are workbook pages to help identify practical
improvements for your organization that you can put to use —
all, each concept in Water Cooler Wisdom takes less than 1 minute to
read. And the whole book takes less than an hour, yet remains an
invaluable resource to workers at every job level in your organization.
here for a Special Offer for your first copy of Water Cooler Wisdom
is an example of: Quick Tip # 19
Communication ...reaches your target
Effective Communication occurs when your
message is received and understood. It has two parts: the content of the
message, and the way your client feels about you and the way you deliver
Speak to all your clients in terms they
understand; listen and respond sincerely. Ask questions, maintain eye
contact, be patient and still. Speak their names, smile, be friendly and
straightforward. If you have a genuine interest in your clients, you
will become the reason they want to do business with your company.
to do it
Effective communication gets your message
across clearly and paves the way for successful business transactions
and relationships. It makes clients feel comfortable, and is vital for
client retention. Ineffective communication limits transactions and
relationships to less than their full potential value.
Effective communication delivers the message to
your client; ineffective communication delivers your client to your
here for a Special Offer for your first copy of Water Cooler Wisdom »
I COULD ONLY SAY IT"
'not so candid' comments to co-workers, bosses, and customers!
know that his voice-mail box is full. He really does return calls; he
just doesn’t know how to delete his messages."
"just because you're the boss' girlfriend doesn't mean that you don't
have to follow the same rules as I do!"
"why is it that the people who do the least work make the most
because you have talent doesn't give you the right to be an arrogant
need to realize that we all have work to do around here. Yours is not
always the most important."
look at my face when we are having a conversation; not what's located
on my chest below!"
communication skills are horrible, and you need to stop playing
up even the gloomiest day by contributing a few “pearls” of your own
so we can all have a good laugh (or cry?).
Getting it off your chest
will make you feel great.
To contribute an “Hmmm...If I could only say
it” by email...
share those remarks you have been keeping to yourself.
soooo much better!
Contact Kathy O'Brien
a copy of the free Water Cooler Wisdom newsletter to a friend... they will
enjoy it too!
THIS TO A FRIEND - FREE!
Get a free preview of the Water Cooler Wisdom guidebook and see why
it is an invaluable resource when it comes to improving motivation,
morale, and the bottom line...Simply click the link below...
preview of Water Cooler Wisdom, the guidebook
If you would you like to contact Roland Palmer,
To contact Scott Delman by email with a
question or comment...
contribute an idea or strategy for "Manager's Corner," click
my management idea!
To learn how to unlock the "brain
trust" of your organization and get going fast, simply click
"Unleashing The Possible"
How do you reward or
recognize your staff?
To share your
idea with our readers, send us your story by clicking the following
YOUR story to: "Reward Your Staff"
readers, save on your first copy of the guidebook
The Water Cooler Wisdom guidebook contains 50
“Quick-Tips” (one-page, easy to read summaries of vital
principles of business success), plus self-assessment questions to
help your workers evaluate their own strengths and weaknesses in
Offer for the Water Cooler Wisdom guidebook
Get it off
of your mind and into the Hmmm...If I Could Only Say It column (see above
Email those words you caught yourself from
saying out loud to your boss, co-worker, or customer. Don't worry, we
won't print your name, just your remarks. It's time to get it off of
your chest, once and for all! Hmmm...click below
I Could Only Say It"
Take a minute and check out Vermont Design
Works. This is the web marketing company that Roland Palmer directs.
They do my Water Cooler Wisdom website and are pros at bringing your
product to market.
a free list of thousands of job descriptions and other useful HR
information visit the JobGenie website.
me to the JobGenie...
a copy of the free Water Cooler Wisdom Newsletter to a friend or
Free Copies Of The Water Cooler Wisdom Newsletter To Good Friends and